Preventive Maintenance
Preventive Maintenance Reduces the Risk of Unexpected Business Interruption
Maintenance & Support Service is offered to all our customers upon the completion of project or system implementation. The Maintenance Support offers a range of preventive maintenance service to perform scheduled checks on the systems in ensuring that all equipment is operational. Our aim is to always proactively drive problems out and resolve issues rather than letting the users find problems during important meetings or events.
The maintenance & support services are handled by the Helpdesk team. The Helpdesk team is responsible for identifying the problem and scheduling service engineers to site — whether to troubleshoot the problem or perform scheduled maintenance visits. Our team is responsible for working with the related vendors and manufacturers to tackle any higher level issues that arise while bringing the system back to working order.
The maintenance & support services are handled by the Helpdesk team. The Helpdesk team is responsible for identifying the problem and scheduling service engineers to site — whether to troubleshoot the problem or perform scheduled maintenance visits. Our team is responsible for working with the related vendors and manufacturers to tackle any higher level issues that arise while bringing the system back to working order.
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Helpdesk Support Service
Helpdesk services are available 24 hours a day, 7 days a week throughout the year, to cater to customers that are running mission critical operations. We offer a centralized helpdesk that helps customers manage and execute requests, while consolidating services into useful monthly reports for review and assessment. This is extremely helpful to IT Managers and Directors for regional management and maintenance of support services, and for maintaining alignment with corporate policies.
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System Maintenance Service
Maintenance Support is the single most critical service that requires regular servicing and testing of all systems. This will, for sure, minimize any downtime that may occur during business. Regular maintenance, system checking, software and security patch updates are vital in maintaining a healthy and updated IT infrastructure.
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Advanced Hardware Replacement
Komstadt offers advanced hardware support services that are designed to protect and maintain the usability and integrity of the customers' IT Infrastructures. Back-to-back hardware maintenance can be acquired from various manufacturers, and Komstadt assists with all related coordination work in bringing the system back to operation.