Resources & FAQ

Everything you'd want to know before you get in touch.

Straight answers on how we work, what it costs, and what switching involves — plus two tools to see where your firm stands right now.

Frequently asked

Your questions, answered plainly.

How much does it cost?
Managed services are priced per user, per month, scoped to your headcount and environment — because a 12-person fund and a 90-person firm need very different things. Rather than a misleading headline rate, we run a short discovery, then send a written, costed proposal within two business days. As a guide, fully managed services in Hong Kong typically run within the market band for per-user monthly pricing; we'll show you exactly where you land.
Do we have to sign a long contract?
Our standard term is 12 months, billed quarterly in advance — long enough to do the work properly, not a multi-year lock-in. We also run alongside your current setup for the first 30 days: if you don't see the difference, you can walk away.
We already have an IT person or provider. Can you still help?
Yes — in two ways. We can take over completely, or extend and support your existing team (co-managed IT), covering the areas they don't have time or tooling for, such as security, backup and SFC compliance. The free assessment works either way and often simply confirms what your current provider has covered well and what's slipping.
What exactly is the free assessment?
A complimentary review of your IT and cybersecurity across the ten areas the SFC examines — a remote configuration scan plus a short on-site visit. You receive a written, RAG-rated findings report you keep regardless of whether you engage us. It's genuinely no-obligation; the report is useful on its own.
What does switching providers involve?
Less disruption than most firms expect. Our 30-day onboarding documents your environment, deploys monitoring and security, remediates the urgent gaps and hands over — usually with no downtime for your staff. We manage the transition from your current arrangement; you don't have to project-manage it.
Do we need to change our current systems or Microsoft 365?
No. We work with what you have — your Microsoft 365 tenant, your devices, your line-of-business apps. We secure and manage them properly rather than forcing a rip-and-replace. Where something is genuinely end-of-life or a security risk, we'll flag it and plan the change with you.
Who owns our data and documentation?
You do — always. Your Microsoft 365 tenant, your data and the documentation of your environment remain yours. If you ever leave, we hand everything over cleanly.
How does this help with the SFC and investor due diligence?
Our Compliance+ tier maps directly to the SFC's cybersecurity expectations and produces the evidence — asset inventory, tested backup, vendor due-diligence pack, incident-response plan — that both an SFC inspection and an investor's operational due diligence ask for. See the SFC Compliance page for the full mapping.
How quickly do you respond when something breaks?
Every agreement carries a written SLA. Critical issues (P1) get a 30-minute response and continuous work until resolved; lower-severity issues have defined targets too. We measure and report against these monthly. Full table on the Services page.
How do we get started?
Book the free assessment. We'll have a short discovery call, run the review, and send your findings report — then you decide. No pressure, no sales deck. Get in touch →
Isn't a managed service more expensive than what we do now?
Usually not, once you count the hidden costs. Break-fix bills, staff downtime waiting for fixes, and one big incident add up fast — often more than a predictable monthly fee. The downtime calculator on this page lets you see your own numbers; we'll show you exactly where you'd land.
We're a small firm — isn't this overkill?
No. Attackers and the SFC don't scale their expectations down for a smaller firm — and most breaches hit small businesses precisely because they assume they're too small to be a target. Our plans are right-sized and priced for a firm your size, not enterprise rates.
Why not just buy the security tools ourselves?
Tools only help if someone configures, watches and acts on them. Unmanaged tools give a false sense of safety — the licence is bought, but no one is minding it. We run them, prove they're working, and keep the evidence for your next inspection or investor review.
Tool · 2-minute self-check

How would your firm score on the SFC's 10 questions?

The same areas the SFC examines. Answer honestly — most firms your size score 4–6.

Tool · downtime calculator

What is IT downtime actually costing you?

Drag the sliders to your numbers. Everything updates live — nothing you enter leaves your browser.

40
Everyone who stops working when IT does.
HK$55,000
Salary + MPF + rent + overhead.
2.0 h
Slow PCs, email issues, rooms that won't start, waiting for "the IT guy".
HK$35,000
In-house share, ad-hoc vendors, callouts.
Your estimated annual cost of IT downtime
HK$—
That's the equivalent of
Status quo: downtime + today's IT spend
Fully managed IT service, per year

Estimates for discussion, not a quotation. Managed service shown at a mid-market HK$1,200/user/month, assuming it replaces today's support spend.

Guides

Useful reading — free to download.

SFC Cyber Self-Check guide cover

SFC Cyber Self-Check (PDF)

The 10-question scorecard to run in your own time.

Download →

Email security guide cover

The 3 email settings every firm needs

SPF, DKIM and DMARC explained in plain English.

Download →

Investor operational due diligence checklist cover

Investor ODD — IT checklist

The IT questions allocators ask, so you can prepare.

Download →

Sample IT and cyber findings report cover

Sample IT & Cyber Findings Report

See the RAG-rated report you get from the free assessment.

Download →

SLA and service commitments guide cover

Our SLA & Service Commitments

The response times and monthly deliverables we put in writing.

Download →

30-day onboarding plan cover

The 30-Day Onboarding Plan

How we take over with zero disruption to your staff.

Download →

Still have a question?

Ask us anything, or book the free assessment and we'll show you exactly where your firm stands.

Get in touch