From the helpdesk your staff call to the meeting rooms your business runs in — proactively managed, secured to the standard the SFC expects, and delivered against clear service levels.
Everything from day-to-day support to a full provider switch — under one SLA and one invoice.
Your whole IT function, run for you.
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Remote and on-site, response you can hold us to.
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Microsoft 365, Azure and more — secured.
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Monitored, and mapped to SFC expectations.
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Vendor-neutral guidance, turned into a plan.
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Where you stand, in writing.
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A switch with zero disruption.
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Your meeting rooms, on the same SLA.
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Your staff get help fast, within agreed response times.
Plain-language reports on tickets, patching, backups and security posture.
Regular strategy reviews — where your IT is heading, not just what broke.
A documented environment and, for regulated firms, audit- and ODD-ready evidence.
No black box. Each month you get a clear summary of what we did and where you stand — the same transparency the best-run firms expect.
Every managed agreement carries a written SLA, measured and reported monthly. Targets by severity:
| Priority | Definition | Response target | Resolution target |
|---|---|---|---|
| P1 — Critical | Business down or active security incident | 30 minutes | Continuous until resolved |
| P2 — High | Major function impaired; workaround exists | 2 business hours | 1 business day |
| P3 — Medium | Single user or minor issue | 4 business hours | 2 business days |
| P4 — Request | Change, onboarding or service request | 1 business day | Scheduled / as agreed |
Business hours by default; extended and 24/7 cover available. After-hours support is an option on any plan.
A remote scan and a short on-site visit against the 10 SFC areas. No cost, no obligation.
A clear, RAG-rated report of what we found and what to fix — yours to keep either way.
Under one monthly agreement and a clear SLA — the plan that fits your firm.
Documented, secured and monitored, with your first report and review booked.