One number to call, and people who show up. A remote helpdesk backed by on-site field engineers across Hong Kong, Singapore and the wider region — with response times written into your SLA.
When something breaks, your staff don't care how clever your systems are — they care how fast someone answers and fixes it. Komstadt IT Support gives your team one number and a real service-level commitment, backed by remote engineers and on-site field staff across Hong Kong, Singapore and the wider region.
It's more than a helpdesk. We handle the whole day-to-day of your workplace technology — networks, devices, servers and the moves, adds and changes of a growing office — and we do the preventive work that stops issues recurring, so the number of things that break keeps falling.
Unlimited in-scope support by phone, email and remote session, staffed by engineers who know your environment. Every request is logged, prioritised and resolved against the response times written into your SLA.
Some things need a person in the room. We provide scheduled and emergency on-site visits across Hong Kong, Singapore and the region, with fast response to the main business districts.
Switching, Wi-Fi, firewalls, routers and VPN — installed, monitored and changed without drama. We keep the connectivity your business runs on stable and secure, and plan upgrades before they become urgent.
Windows and Mac provisioning, security hardening and application setup, plus smooth onboarding and offboarding as staff join and leave. Retired devices are wiped and disposed of securely, not left in a drawer.
We install, migrate and maintain the servers, storage and NAS your business data lives on — on-premises or hybrid. Health is monitored continuously so capacity and failures are handled before they hurt.
Access control, availability, endpoint security, backup and continuity are checked on daily, weekly and monthly cycles. Catching small issues early is what keeps your staff working instead of waiting.
Firms that currently rely on 'call someone when it breaks'
Offices moving, expanding or fitting out new space
Firms with servers and networks nobody is actively maintaining
Any team that loses hours to slow PCs, Wi-Fi and 'the IT guy is busy'
Access control, system availability, endpoint security, backup and business continuity are checked on daily, weekly and monthly cycles — so problems are caught before your staff feel them.
A remote scan and a short on-site visit across the 10 SFC areas — a written findings report you keep, no obligation.
Book a free assessmentIT, security and the rooms you run the business in — under one SLA and one invoice.
Book your free assessment